Return & Exchanges

Bunara Returns, Refunds & Exchanges

At Bunara, every product is carefully inspected before dispatch to ensure it reaches you in excellent condition. If your purchase does not meet your expectations, we're here to help with a simple and transparent return and exchange process.

Please read the following policy carefully before submitting a return or exchange request.

Return Eligibility

You may request a return or exchange within 7 days from the date of delivery.

To be eligible, the product must:

Be unused, unwashed, and unaltered.
Be returned with all original tags, packaging, and accessories intact.
Be free from stains, perfumes, odours, makeup marks, or any signs of use.
Successfully pass our quality inspection after it is received at our warehouse.

Returns that do not meet these conditions may be rejected.

Damaged, Defective or Incorrect Product

If you receive a damaged, defective, or incorrect product, Bunara will provide a free return and free replacement/exchange, subject to verification.

To process your request, please provide:

A 360° unboxing video recorded from the sealed package until the product is fully visible.
A clear image of the shipping label.
Clear images of the received product.
Clear images highlighting the issue.
Product tag/SKU image (if requested).

Failure to provide the required evidence may result in the claim being declined.

Change of Mind Returns

If you wish to return a product because:

You changed your mind
The product did not meet your expectations
You ordered the wrong item
It didn't suit your style
You no longer require the product

you may request a return within 7 days of delivery.

The returned product must satisfy all eligibility conditions mentioned above.

Refund Options

Prepaid Orders

Option 1 – Original Payment Method

Refunds will be processed to the original payment method after deducting a ₹100 return processing fee.

Option 2 – Bunara Gift Card (Recommended)

Receive the full order value plus an additional 5% bonus as a Bunara Gift Card.
Valid for 1 year from the date of issue.
Redeemable on future purchases at Bunara.

Cash on Delivery (COD) Orders

As Cash on Delivery payments are not made through an online payment gateway, refunds for COD orders are not transferred to a bank account.

Approved COD returns will be refunded as a Bunara Gift Card.

Receive the full order value plus an additional 5% bonus as a Bunara Gift Card.
Valid for 1 year from the date of issue.
Redeemable on future purchases at Bunara.

Gift Cards are non-transferable and cannot be redeemed for cash.

Exchange Policy

Exchange requests can be made within 7 days of delivery.
One exchange is permitted per order for change-of-mind requests.
This limit does not apply to damaged, defective, or incorrect products.
If the replacement product costs more than the original purchase, the customer will be required to pay the price difference.
If the replacement product costs less than the original purchase, the remaining balance will be issued as a Bunara Gift Card, valid for 1 year.

Return Process

All return and exchange requests are processed manually by our Customer Support team.

Step 1 – Contact Us

Within 7 days of delivery, contact us through our:

Official Support Email
Official WhatsApp Number

Please include:

Order Number
Reason for return or exchange
Required photos/videos (if applicable)

Step 2 – Request Review

Our Customer Support team will review your request and verify the information provided.

Step 3 – Approval

If your request is approved, we will arrange a return pickup or provide further return instructions.

Step 4 – Quality Inspection

Once the returned product reaches our warehouse, it will undergo a quality inspection.

Step 5 – Refund or Exchange

After successful inspection:

Refunds for prepaid orders will be processed according to the selected refund option.
COD orders will receive a Bunara Gift Card.
Approved exchanges will be processed accordingly.

Refund Processing Time

Refunds are processed within 5–7 business days after the returned product has been received at our warehouse, inspected, and approved.

For prepaid orders:

Refunds will be credited to the original payment method.
The time taken for the amount to reflect in your account depends on your bank or payment provider.
Bunara cannot expedite bank processing times.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an order cannot be delivered due to an incorrect or incomplete shipping address provided by the customer, any additional shipping or re-delivery charges will be the customer's responsibility.

Return Pickup Attempts

Our courier partner will attempt to collect the return up to three (3) times.
If the pickup cannot be completed due to customer unavailability or any customer-related reason, the return request will be automatically cancelled.

Colour & Product Appearance

We make every effort to display our products as accurately as possible.

However, slight variations in colour may occur due to photography lighting, monitor settings, or mobile screen displays. Such variations are natural and are not considered manufacturing defects.

Wash & Care

Products damaged due to improper handling, washing, ironing, storage, or failure to follow the recommended care instructions are not eligible for return, exchange, or refund.

Returns That Cannot Be Accepted

Returns or exchanges may be declined if:

The request is made after 7 days from the delivery date.
The product has been used, washed, altered, or damaged after delivery.
Original tags, packaging, or accessories are missing.
The product shows signs of wear, stains, perfume, makeup marks, or odours.
The returned product fails our quality inspection.
The required proof for damaged, defective, or incorrect product claims is not provided.

Need Assistance?

If you have any questions regarding returns or exchanges, our Customer Support team will be happy to assist you.

Email: SUPPORT@BUNARA.IN
WhatsApp: +91 9910131027